Ajman Contact Center Journey

The Establishment

22/12/2015

His Highness, Member of the Supreme Council, Ruler of Ajman, Sheikh Humaid bin Rashid Al Nuaimi, sponsored the launch of the Ajman Call Center at Masfoot Center for Governmental Services "Sanad". The launch of this center, which was inaugurated by His Highness Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman, by the Executive Council of the Government of the Emirate of Ajman comes in line with the priorities of Ajman 2021 Vision, with the aim of enhancing the quality and speed of services provided to customers.

2016

  • 1 location in Masfout.

  • 5 Government Departments.

  • 4 Services.​

  • 12 Working Hours.

  • 3 Channels.

  • 2 Languages.

  • 6 Employees.

2018

  • Two locations in Masfoot & Ajman.

  • 12 Government Departments.

  • 7 Services.

  • 24 Working hours.

  • 6  Channels.

  • 3 Languages.

  • 20 Employees.

2017

  • Two locations in Masfoot & Ajman.

  • 10 Government Departments.

  • 7 Services.

  • 24 Working hours.

  • 4  Channels.

  • 3 Languages.

  • 20 Employees.

2019

  • Developing a Unified system for Complaints & Suggestions.

  • Creation of Ajman Voice-Website.

  • Developing Ajman Voice- Mobile Application.

  • Designing the Directory of Ajman Contact Center.

  • Developing the Live Chat System.

  • 20 employees.

2020

  • Launching the official Contact Center website in October.

  • Effectively implementing the Unified system for Complaints & Suggestions with 8 partners.

  • Launching of Ajman Voice-Mobile Application V 1.0.

  • Launching of Ajman Voice-Website V 1.0.

  • Adding the Live Chat support and serving customers through Department Websites as Phase 1.

  • Research & analysis on increasing communication channels like Video Calling facility and WhatsApp chat support.

  • 35 employees

  • 7 Channels.